"I was referred to you and I am well satisfied with your company. I will give your company a good recommendation."
"Everything about the installation and service was absolutely perfect. Thank you!"
"Thad walked us through the entire process, making sure we understood and keeping us informed."
"We totally appreciated everyone's efficiency and promptness. Salesman was very thorough and knew were were doing the right and efficient thing!"
"Great work. Professional. They worked as a team and were courteous with one another."
"They did an excellent job installing the equipment, answering our questions, and explaining everything. Thanks!"
"Everyone has been terrific! Will recommend to others."
"The guys were very friendly and neat during the installation. They answered all our questions. We'll definitely tell our friends."
"Great job! Thanks!"
"Simply the best customer service! I was to thank everyone that assisted me in purchasing our Lennox system. The installation looks fabulous. You can tell the crew takes pride in their work."
"We will definitely use Chapman again. All your technicians were extremely professional and always prompt!"
"Work was done promptly and professionally!"
"Chapman was great! Handled every step from first quote to scheduling from City and gas rebates to installation and follow up with great service and professionalism."
"The whole process was really easy and the professionalism exercised by the crew was great. They had the customer in mind the whole time which is greatly appreciated."
"The installer was very courteous to my mother while I was out. They even gave her a Mother's Day mug! I was very pleased with all parts of your company."
"Very satisfied, clean install!"
"Always a pleasure to do business with you. Always helpful and friendly people!"
"Your repair techs, estimator, installers all responded in a timely and professional manner. Your keeping us comfortable during this hot season is appreciated! Thanks!"
"Everyone that I have met and worked with from Dan, Curt, Andrew, and Eric, are pleasant, glad to explain anything I did not know or understand. I have met Danny and Curt before when they have been out to the farm, and they are good to work with. Thad Derboven was not pushy or superior acting. I was able to ask what would you do and he explained what I had and what I probably needed. That was a big help. Thanks!"
"Appreciate them getting us scheduled quickly."
"All around great experience."
"Nice and friendly, great bunch of guys to work with. Great job!"
"Just what I expected; prompt, courteous, highly qualified - also a pleasure to have working on the home."
"Great service and love the new AC/furnace."
"I've been a customer of Chapman's since I moved to Columbia in 2001. This is my 3rd HVAC to purchase for 3 different locations. I have always found the office staff, the technicians, and installation crews to be courteous and professional."
"I really appreciate your honesty. I was offered the less expensive option of replacing only the coil with the knowledge that would be a temporary solution. I opted to go with a new unit and I couldn't be happier. Thank you!"
"We had a great experience from beginning to end. No pressure on our purchase and that was so knowledgable on every part of the process and product and on our duct work and how it works. We were thankful to work with him!"
"Your techs were helpful and friendly and went out of their way when I asked them to do something like letting me salvage parts from the old furnace."
"Thanks for being quick to respond, efficient, and affordable."
"Always professional, always courteous, always a pleasure to work with!"
"Yes, I thought the men were very prompt, thoughtful, courteous, and friendly. They were also informative and answered all my questions very well and throughly! And they were competent too! Thanks!"
"I want to thank you for a good job. Thad was very helpful with explaining everything about the new system. Workmen were all nice to work with and kept the worksite clean and neat. Also thank you for the cookies!"
"Really nice guys, enjoyed having them. Chapman's employees always professional."
"Thank you for a stress free experience. From our original contact, our new system was in less than 4 working days. Thank you."
"Always A+ dealing with Chapman Heating and Air Conditioning since occupying our home 24 years ago."
"We have been doing business with Chapman's for over 20 years. This is due to their great customer service and technical expertise."
"I was impressed with how quickly Chapman was able to dispose and replace out AC unit."
"They did an excellent job, very clean and professional."
"This was a great experience and I was very impressed with the whole process. My energy bills have decreased dramatically, saving over $100 in the first month alone!"
"Chapman employees are always very friendly and they do their best to make their visits to my house as pleasant as possible. They take the time to clean up and put booties on, which is appreciated. I've been a satisfied customer for years and wouldn't choose any other company."
"We cannot say enough great things about Chapman. They were so helpful, prompt, knowledgable and courteous. They responded quickly to all my questions and helped every step of the way. Chapman made us feel just as important as any other customer and I'm thrilled we chose them to do business with. We also enjoyed the fact that they are involved with the City Financing Program. We wouldn't have been able to afford out new system any other way. Thank you Chapman!"
"All of your employees were genuinely friendly and eager to make this experience a good one."
"As usual Chapman people are great!"
"This is my second time to use Chapman's at my properties. Both experiences were very good with professional staff handling the details. I recommend them!"
"Dave, Dylan, and Randy did a wonderful job installing the system - very professional guys!! And very courteous as well!"
"Everyone at Chapman's is extremely helpful. We have been members of the Comfort Club for years so it just made sense to have them install our new HVAC. They are extremely prompt, knowledgable, and courteous."
"Our entire experience with Chapman was pleasant and professional. We felt like our needs mattered. We felt like valued customers."
"A very good experience. Very polite and courteous. Would definitely recommend to others."
"I have always been very satisfied with Chapman's!"
"So friendly!!! Thanks so much! You guys did a great job."
"Very grateful for everyone who took the time to answer our questions and with the help to get financed through the city."
"The crew arrived on time, worked quickly and carefully, and explained everything they did clearly. They even found and corrected an exhaust error the original homebuilder made."
"We were exceptionally impressed with the entire experience and everyone from Chapman we encountered along the way. We felt that everyone was attentive to our needs and what would be in our best interests. That includes Thad (our salesperson) to Tony (who did the energy audit) to our installers (Ellis, Eric, and Kris). Our installers worked a long day and never failed to be pleasant and include me on decisions along the way. Kudos to all of them for their hard work!"
"The guys did a really good job. Thank you."
"Always nice working with the Chapman team - your employees are courteous and prompt. They work carefully and quickly and have great attitudes."
"From diagnostics to sales to installation, each Chapman team member was prompt, professional, and thorough. Thanks you!!!"
"From our first call to Chapman, everything was handled promptly and efficiently. Gerald and Eli answered all out questions (and there were many) to our satisfaction. They were friendly, helpful, efficient, and much to my surprise they left no mess behind. Space they worked in was left very clean."
"There were minor issues with the thermostat at the end of the installation. Ellis encouraged us to call him if we had any further problems, even though he was not on call. He also called the "on call" person to update them...exceptional effort!"
"From the very first phone call to the installation, every person we came in contact with was friendly, professional, and courteous. What a please to deal with this company!"
"I have been a customer of Chapman Heating since 2008. I have been extremely satisfied with their service. Every technician that has serviced my home has always been very courteous and provided exemplary service."
"They put down a rug over my carpet, very clean."
"The entire team was everything I expected and more. They all were focused on delivering the best service possible while ensuring the new install fit within the area I needed it to for the remodeling I am working on. I look forward to many satisfied years with the Chapman team."
"Everyone we met at Chapman was very knowledgeable, friendly, helpful, and courteous. Thank you for everything!"
"Chapman responded quickly when my old furnace died on a Friday morning in December. They lent me space heater, came out on a cold Sunday to explain new HVAC options and financing. The new furnace and AC were installed by excellent service professionals within 5 days."
"Great work. We'll always come back to Chapman."
"Installers were very courteous. Ellis gave a very good explanation of our system and how to use the control panel."
"The team worked professionally and quickly doing a great job! We were pleased with all phases from the Comfort Advisor, office staff, and installation crew. Highly recommended!"
"They did a great job and we are very satisfied."
"Excellent from beginning to end."
"Very pleasant experience. I am very pleased with the system."
"After no heat this winter I finally decided to call Chapman at my mom's recommendation. They were so courteous from the initial salesman Thad, to the installers. Quick, efficient, and friendly."
"Everyone involved from start to finish was very professional. Including Terry Pritchett, Ellis, Michael, & Kris. The workmanship was superior. The installers worked their butts off for us on the furnace installation. This furnace was installed under the house which made the installation more challenging. Using Chapman Heating and Air was the best decision made for our heating and cooling needs. That you so much, the furnace is GREAT!"
"Prompt and excellent service. Greatly appreciated."
"Chapman were great to work with. Very efficient, courteous, and did a great job."
"Very good and professional job you do. Please keep it up!"
"The entire experience from the bad news - furnace is dead! to the completed project was pleasant and efficiently accomplished. I have been a customer of Chapman since 1978. At that time my AC needed to be replaced. My brother in law from Chicago gave me the specs for replacing unit. He works in the field. I had 5 companies give me bids and Chapman was the only one that matched the specs my brother-in-law gave me. I was sold. Chapman has been my go to since then. I have owned 4 homes since then but Chapman is still the one."
"The installers were friendly and knowledgable. Very happy with the service and professionalism."
"The installers were wonderful! They did a fantastic job that looks great. I was very impressed with the work and how quickly they completed it. Terry and Tony were also great to work with. I've definitely recommended you! Thanks!"
"The staff were all very professional and helpful in our stressful situation. Your knowledge and expertise of new heating and cooling systems is just what we needed to upgrade our HVAC system in an emergency situation and all were helpful and went above and beyond to help us out. Thank you so much!!"
"Very professional and everyone was so nice. Thanks to all who working on getting it set up."
"Every person we have worked with at Chapman has been very friendly, totally professional, and highly competent. We couldn't be more pleased with the service we received and highly recommend Chapman. Thank you."
"It was very cold and they rearranged the schedule to fit in the install - very nice job."
"It gives a homeowner great confidence to know we are dealing with a highly reputable company like Chapman's."
"Team Chapman: Detail oriented, customer first, and they take pride in perfection. Thank you!"
"Everyone we dealt with throughout the process was helpful and up front. Great customer service!"
"Appreciated the face that Terry knew and understood the most updated Columbia codes and what it would take to meet them."
"I was concerned with how to integrate the existing wood furnace into the new unit. Alan and I worked together to get it wired in and it's working great."
"Terry was very courteous, knowledgable, and a pleasure to work with. All of the people we worked and spoke with at Chapman's was very professional."
"All interactions were positive, technicians were punctual and seemed to enjoy their job."
"Impressed at response time. Even offered us space heaters since furnace was not working."
"Thank you for your service and assistance with rebates."
"Prompt, quality work. Thank you!"
"Great job, thanks again!"
"Thank you for having all the necessary paperwork ready for us to make the rebate simple! Your team was great to work with and we will recommend you to friends and family. "
"Chapman made the install and rebate process as easy as possible!"
"Excellent service and installation. Very thorough in their explanation of operating new system. Cleaned area spotlessly after installation. Would highly recommend!"
"This was for a condo I rent out. Renters indicated that service was timely and effective."
"Thanks so much - it's a pleasure to work with your courteous and professional team."
"Everyone at Chapman took the problem-solving out of our HVAC install, so we didn't have to!"
"Great workmanship, knowledge, and courtesy. As always, a great experience with Chapmans!"
"Ellis, Michael, and Kris were very helpful. They took down a small fence that was in the way of the air conditioner unit and hauled it off for me. They went over and beyond their duty at my house."
"From sales to final installation this was a very pleasant experience, typical of our experiences with Chapman."
"I was quite happy, as I always am, with the work done by Chapman."
"Thad was a pleasure to work with. Helpful and well informed."
"I have dealt with Chapman's for many years. Their service has always been outstanding."
"Very professional. Explained everything and clearly. Very courteous and was careful not to make a mess! Cleaned up very thoroughly after."
"The whole process was smooth and the installation looks great. Dave and Randy were very responsive and knowledgable."
"Very good and professional (and helpful) team work!"
"The new system is great."
"All your people made us feel confident in their abilities. They put my father's (age 87) mind at ease while working at his home. We are grateful for all your help."
"Very prompt in getting here to install after initial consultation. Thanks so much!"
"Really appreciated the quick install of a loaner unit during the heat wave. Thanks for streamlining the paperwork with the City of Columbia. Energy auditor Tony was great to work with too!"
"From the initial contact with Terry, through the installment process with Dave, Dylan, and Randy, this could not have been a better experience! I am thrilled with my new mini split unit, and impressed with Chapman's professionalism. Thank you!"
"Thank you also for the assistance and organization with the rebate info and paperwork!"
"A pleasure to work with. Very responsive, kind, and respectful."
"We had an absolutely perfect experience! Dave, Gerald & Randy were all friendly, professional & extremely efficient. Love the install process and the new system!"
"Quick and flawless installation. We love our new system!"
"Installers were wonderful, respectful, and great personalities!"
"The entire process was easy and the guys were very helpful. Thank you!"
"They were very helpful. The salesman was not pushy. System works as stated!"
"We appreciate everyone being respectful and professional. From beginning to end, you made the process easy for out family."
"All three technicians were friendly, courteous, were happy to explain what they were doing and answered any questions I asked very clearly, patiently, and kindly. Many thanks!"
"Very glad to have great, stable company I can call on for help when needed. Thanks to all above and everyone who came and helped with this!"
"All employees we dealt with were very polite and pleasant. The installers were prompt and friendly as well as professional. We highly recommend Chapman Heating and Cooling!"
"Thank you for preparing all the rebate paperwork! I appreciate the collaboration between your company and the City of Columbia for low rate loan. The process required more time and paperwork than I had expected, but I am overall satisfied! Thanks!"
"Installers were great. The entire team was great. These guys (Dace, Gerald, Randy) were courteous. They were funny. They answered all my questions. Tony was great (Chapman Energy Audit) and Terry was great. Staff I spoke with on the phone were always helpful. Everyone walked me through the process. Great system, so quiet and efficient. And thank you to everyone for preparing all the rebate paperwork, it too all the stress away."
"Everyone was great from start to finish. We have used Chapman Heating & Cooling for over 11 years."
"Your men were very knowledgable and very nice. They were also very clean. Thank you!"
"Very professional, courteous, and extremely knowledgable crew. They've got this HVAC stuff down, but couldn't believe the great retaining wall built around current AC pad - it looks better than it did before!"
"From the bidding process through the installation and final paperwork, the staff at Chapman Heating and Air Conditioning was professional and exceptional. We highly recommend them."
"The crew members are nice and have done a good job. The energy audit and insulation person (Tony) has done a very good job too. He is nice and knowledgable."
"Eric & Cole showed up on time and did the install in just a few hours. They cleaned the site and took all of the old materials away. Very neat."
"The installers were knowledgable in their jobs, professional, and very courteous. They got the job done in a timely manner. We appreciate the overall service we received. "
"Ellis, Michael, & Corey were easy to work with, very polite & worked with us for the best solution for our needs - overall, they were great!"
"The crew was great! Very nice, very quick, and did a wonderful job. Spent extra time make sure installation was perfect!"
"This was an unusual and challenging install, but from start to finish the whole project was handled with professionalism. Thanks!"
"The entire process from my initial call to the installation was seamless."
"Everything about our install, service, and paperwork was seamless and informative. "
"I would recommend Chapman's for sure. Everybody I have dealt with has been extremely helpful, professional, and courteous."
"Your company and employees are always so courteous and friendly."
"The entire experience was easy and has made a difference in our home."
"From the initial sale to the installation it was very professional. Eric and Kris were great!"
"The guys were very professional and helpful. Great job!"
"It is working well."
"Installation was great and timely."
"They arrived at the appointed time, started work, and explained everything. Some ducting had to be change from my previous furnace and I was given options. There wasn't a scrap of anything left when they were finished. They even cut a landscape stone to fit the larger AC unit."
"I have never had such a courteous, friendly, positive, upbeat, kind, and happy people at my home! Everyone was exceptional. Installation day was almost 100 degrees and I can only imagine how hot it was in the attic. They powered thru and kept on smiling!"
"As always, every member of the Chapman team was a joy to work with. There will never be another company that we will work with for our heating and cooling needs."
"We have been very pleased so far with our new unit. The staff at Chapman have always been very courteous and helpful."
"Thorough in explaining how to use new system and how it works."
"Everyone at Chapman was great! Easy to work with and answered any question I had."
"I highly recommend Chapman to everyone. Very prompt service and all employees are courteous and do exceptional work."
"Completed in most timely fashion! Thank you!"
"Everybody from the first visit to the last visit provided great service."
"Everyone was patient, answering all my questions with expert knowledge. I appreciated the extra steps they took to ensure my system was properly installed (such as securing drain lines to floor and replacing cracked PVC pipe)."
"Chapman continues to grow brand awarness via your great staff!!"
"Excellent and professional work. So glad we went with Chapman for your new system!"
"Great service, thanks!"
"They were great. Very careful, very knowledgeable. Did a great job!"
"Thanks for all your expert advice and service in replacing/upgrading our furnace and AC system. I am anxious to see it working when my zoning is complete. Also your installation crew was outstanding! They were very knowledgable, professional, and courteous. Thanks again!"
"Fantastic! Dave, Gerald and Dylan, please know that we truly cannot thank you enough for your service. Gerald was able to meet with me in the morning before I had to be at work which I appreciated very much. Gerald went over all the details for the day and was helpful by answering all of my questions. In the afternoon after getting home from work, Dave took time after his long day to explain and answer questions about the new heating and air conditioning system as well as the new water heater. I felt comfortable at work knowling that the installation was being done by kind and trustworthy professionals. Again that you so much!"
"I wish your survey went up to 10 instead of just 5! Your staff was professional in every way! They were competent, kind, positive and took the time to answer all our questions in a considerate and helpful manner. They were very good about covering our steps and floor with cloth runners which really made for an excellent clean up. They were excellent communicators and with a smile! Thank you to everyone!!"
"Dave and Gerald were super. They worked fast and efficiently. They went beyond the call of duty and rescued my hand mower from the rocks in the back of our house. We would have the team to do work anytime."
"Very impressed, every member of your team was very professional and knowledgable. Everyone treated our home as if it was their own. You can tell they were proud of their job."
"Everyone was so nice! I especially appreciated the pad and landscaping for the AC unit. It was really helpful to have a demostration of how to operate the thermostat. With the back and forth weather patterns we've been having, I've really enjoyed the option of programming both systems simultaneously!"
"The whole crew was very professional and easy to talk to. All of my questions were answered to my satisfaction and all of their work was top notch."
"Everyone has been great. The replacement process went very smoothly and the new HVAC is excellent."
"We were extremely satisfied with Ellis and his crew. They all did a top notch job and a beautiful clean up inside as well as outside. We are really enjoying our new Chapman system."
"This has been the third heating and air conditioning unit I have had installed by Chapman since I moved to Columbia. I wouldn't call anyone else. They're the best!"
"Great customer service, professional, prompt, enjoyed having them here. Really great decision to choose Chapmans! Terry was very good to work with during the sale process too."
"Great to work with. Very polite and understanding."
"Very satisfied with both units - the furnance and the air conditioning. Thanks for a great job."
"Great job! Greatly appreciate organization of paperwork and rebate apps."
"Excellent job! Extremely knowledgable and fast!!"
"All of your techs have always been very courteous and professional."
"We were absolutely thrilled with the level of customer service that Chapman provided. enjoyed working with them from start to install."
"Very prompt and courteous service with 2 other service companies simultaneously working."
"I want to thank you an everyone that was involved. Terry and the installers were very nice and helpful."
"Your crew was prompt, courteous, and extremely helpful. They explained our new furnace and thermostat and answered our questions completely. Thanks - the new furnace is great."
"You took care of everything, even the rebate forms - Thank you!"