Communication at Chapman
Looking at communication at Chapman takes us down many different paths. The ways we communicate in the office, with the technicians from the office, and the ways we communicate with you are all very integral parts of our daily routines. Everyone at Chapman is on the same team and operates with one goal – to take care of the customer.
Shana, Chapman’s Service Coordinator, told us about how the communications used to work. “When I started at Chapman 16 years ago, the technicians had CB radios in their vans and I had one on my desk. I was ‘base’ and they had an assigned number, so for example, Curt would say ‘C4 to base,’ and I could only reach them when they were in the trucks. Then we went to cellphones for everyone. Bless the day!” Improving those lines of communication allows us to be more efficient, and to ensure that nothing gets lost in translation. Technicians can verify warranty information or check on the availability of a part at moment’s notice.
We also have methods of communication set up with all of our customers. Whether you’re reaching us during office hours, calling our 24-hour on call service, or filling out this Contact Us form, someone is always around to answer your call. At Chapman we make reminder phone calls, and call when the technician is headed your way! There are even measures in place so that we can email your paid invoices, appointment reminders, bios of our Comfort Advisors, and any other information you might need!
Communication is huge at Chapman and definitely one way we strengthen our teamwork. Want to test it out? Give us a call or contact us here 24/7!