"Very good company and we will use your services in the future. Thanks for everything."
"Installation was fast and looks professional. Location was challenging. The customer service agent (Terry) answered all of our questions and was very respectful. Thanks!"
"Awesome work and super friendly! The guys wasted no time getting right to work and got it done right when they said they would. Everything has been running perfectly and I couldn't be happier with the service."
"Thank you for your wonderful services. From the sales and installation process of our heating and cooling system, everyone was great. Process from scheduling and to the time of installation was completed in a fast, timely and efficient manner. We would definitely ALWAYS recommend Chapman to everyone in the future!!"
"Very prompt and courteous service. Attentive to questions and/or concerns and were respectful towards us and our home."
"Everyone was awesome! Thank you for everything! We don't regret one bit, going to a Columbia vendor. They gave us "hometown service"!!"
"Everyone was courteous, kind and helpful."
"Chapman has provided good service and maintenance, so when we needed a new furnace and AC they were our first choice. Installation day went smoothly and they addressed all our concerns. They are a company whom a customer can count on."
"Great service on installation of heat pump. They took the time to make sure installation was correct and unit working properly and answering any questions as well as going over the differences in the new heat pump and thermostat. You have a professional team including the office team."
"The guys were a great team to work with. Very understanding of my needs and concerns. Great group of guys. Thank you for making the transition from old to new a great experience."
"I met several Chapman employees and was amazed at how friendly and honest they were. They seemed like family. I am retired from mechanical background and very particular. They showed pride in their work. Also Thad in sales was excellent! Your employees are 4 star!"
"This is the second time that Chapman has installed heating and A/C for us. The first was in 1989 for a new house we had build for us. The second was the present home, built in 1999."
"They did a fantastic job. We couldn't be happier."
"Everyone has been great. Very courteous and professional."
"We've been using Chapman for over 20 years and they were our first choice when we had to replace our heating and ac units. Their experience, and our experience with them, gave us great confidence in making this major purchase. So far, everyone we've dealt with has warranted the faith we placed in them. We are happy we stayed with Chapman."
"The crew was all business, polite and very courteous. I would recommend this crew for any job."
"Thoughtful and courteous. Thank you."
"We needed a furnace ASAP and they were happy to help."
"See #4 (Did the installer respond to questions in a satisfactory manner?) Throughout the process, I never really had any questions to ask, because everyone from sales rep to the installers did an exceedingly thorough job of explaining everything throughout. They all did so proactively & in a way that was neither confusing to the uneducated homeowner, nor patronizing to the homeowner who might know just a smidge!"
"EVERYONE I have dealt with at Chapman's was very knowledgeable and professional and, as a huge plus, was courteous and extremely professional."
"Chapman has great customer service. From fixing our current system to get it up and running until we decided on a new system to the install. Everyone was very friendly and helpful."
"Professional, competent, well-organized, thoughtful."
"Everything went perfectly. They did a great job!"
"Great experience from Thad and Tony to the whole install team. Thank you!"
"The team at Chapman was outstanding. They always asked what I would like for placement of unit and the few small issues they ran into. Very friendly and took the time to show me everything with the new unit. I will recommend Chapman to anyone that needs HVAC service. Thank you!"
"Everyone from sales to the installers were professional and courteous. They responded to all our questions and worked with us to make sure the aesthetic of our home was maintained."
"On an extremely hot day, the crew was here on time, well coordinated, and had the new system installed and all cleaned up in the blink of an eye. Thank you!"
"Everything was quick and easy and I appreciate the thorough communication. Thanks!"
"The technicians were prompt, courteous, and efficient."
"Thank you so much!"
"Great work! Good staff!"
"Installers were very courteous in going through house/yard with equipment and tools. Very good at explaining equipment and new system processes."
"Best experience with a heating and AC company that we've ever had!"
"Fun and knowledgeable installers. Highly optimized team, worked nonstop until completion."
"I continue to be impressed by the professionalism of each Chapman's associate I interact with. My confidence in the products and services is furthered with every contact. I will continue to refer those who I know to this company."
"I love having a company we can call, trust, and count on to get the job done."
"My installers were excellent! They were friendly and helpful and quick to answer questions and cleaned the furnace area better than better they started. I am completely satisfied and will use Chapman Heating and Air Conditioning for all my home HVAC needs."
"Both Ellis and Jeremy were very knowledgeable, professional, and did a fabulous job. I think they need a raise! Chapman is a great company. Thank you!"
"We were extremely pleased with our installation of a new heating and air conditioning system. Chapman crew did a marvelous job; talked us through the process and thoroughly cleaned the areas they worked in! Would recommend Chapman!"
"Very efficient and timely!"
"You have wonderful people working at Chapman's. My husband has found out that several people he works with has air conditioning problems since ours came able and he has recommended your company to service their problems. Very satisfied here!"
"Very satisfied with all phases of the process. Chapman H&C makes working with the City of Columbia loan process and available rebates, seamless."
"Your crew were extremely professional and efficient. The install of both heat and AC was finished in a day, even with outside "feels like" temp at 112*! Also, can't say enough about how knowledgeable and flexible your estimates/consultant Terry Pritchett was with us. All in all, a great experience...one I will highly recommend to others!"
"My wife and I really appreciate the quick response and service from both the sales/service tech and installers. They were knowledgeable and friendly. What we most appreciated was the "loaner" AC unit (at no charge) until our new system could be installed a month later...July was pretty hot and i would have been miserable without any AC...nice touch!"
"I was pleased and satisfied with their timely response upon the install they were quick and efficient and recommend them to anyone, and want to thank them for a job well done."
"Thank you so much for the prompt and professional service! Being pregnant in a hot Missouri summer is hard enough - I'm thankful I didn't have to wait long, during such a busy season, for our new units."
"The air conditioner worked fine after is was installed but it made a high-pitched whine. When I called Chapman's to inform them about the problem, they sent someone to resolved the issue immediately. Works great still and no whine."
"Salesperson and technicians/installers were all very courteous and professional. Job was completely quickly and clean up was thorough."
"Prompt service with good information during our considerations of the purchase."
"Very prompt, professional and courteous in all the dealings we had. Everything was explained very clearly and our needs were taken into consideration to get us the best product for us."
"We can always count on Chapman! Everyone we have been in contact with (service guys and installers) have all been courteous and friendly. They are always ready to answer questions in a way that I can understand. They are part of the family."
"We've used Chapman to maintain our heating and cooling units on our current home for 13 years and our previous home for several years. They are always super helpful and do a great job."
"Installers were respectful, courteous, and professional."
"Chapman Heating and Air service was as good as it gets. We had a non-working system while the outside temperatures were high and Chapman quickly installed a temporary unit to keep our house cool until our new system could be installed. I call that "taking care of the customer." Thank you Chapman."
"Everyone was terrific! Especially Heidi who worked us into the schedule in an emergency basis and Alan who worked especially hard to get our AC working so that my wife could be comfortable on a really hot day."
"Been very helpful with all the paperwork and rebates, thank you!"
"Ellis and Shaun were very friendly and helpful when explaining how my new system worked and what they had done."
"We have been so pleased with your response to our needs even on weekend and after hours service. Employees were pleasant and the time response reasonable. Thanks!"
"Prompt and excellent service! Thank you!"
"You were wonderful, timely and I feel completely at peace knowing I can trust the work that was done."
"Installers did an excellent job. They were very comfortable and real pros at their job."
"Everyone I contacted was very responsive to my needs. First they repaired my old unit and helped me determine the best option for my new AC/heat unit."
"Installation was smooth. Installers kept us informed."
"The whole experience from start to finish was wonderful! Everyone was so kind and helpful. Thank you for making a positive experience out of having to buy a new air conditioner in the middle of summer."
"I appreciate that they explained how to program the thermostat. They answered all my questions that I had. I also liked that they picked up everything after the install."
"Thank you for an excellent job!"
"Very satisfies with permanent installation."
"Could not have asked for better service. The entire team was exceptional!"
"I was very impressed by the gentlemen who replaced my furnace. They were courteous, answered my questions confidently and did a great job of installing my furnace and air conditioner. Thank you to them and also to Chapman."
"I like the fact that they were patient with a man like me who hardly knew anything about what to expect."
"I am extremely satisfied with every aspect of my experience with Chapman and will recommend you every chance I get. In addition to the installers mentioned above, Terry, Ellis, and Brandon were great as well."
"We were very happy with the smoothness of the install. Your installers did a great job, especially with the construction of a solid outside base for the unit on a sloping hillside! Thank you!"
"Great service from two professionals. They let me know what they would be doing and approximately how long it would take right at the beginning and completed the work quickly and efficiently."
"Your technicians were very helpful. From choosing the system right from us to the install and taking care of all the rebates and paperwork. I would highly recommend you guys to anyone."
"Polite, fast, excellent."
"Incredibly professional - Very responsive and prompt from the initial assessment to the installation of the product. The installers were so unobtrusive hardly knew they were on the premises."
"Thad was excellent and provided us with information and took time to answer all our questions. The installers were very professional and thorough. The furnace is fantastic, keeps the house an even and comfortable temperature. We continue to be well pleased with the Amana PTAC you installed this summer."
"My spouse is please and happy, need I say more."
"I'd personally like to thank the installers as my wife was pregnant at the time of the install. They were kind enough to bring out a portable a/c so my wife didn't have to sit in the heat while they replaced our unit."
"The guys were very nice and did their best to answer any questions."
"Chapman was extremely professional and courteous, and helped us choose a system that was right for our home and budget."
"All three installers were very friendly and courteous."
"Work was done promptly. Obviously the members of the crew enjoyed working with one another. Look forward to being warm and comfortable this winter."
"The installers did an outstanding job. They were on time, organized, professional, and completely cleaned up when finished."
"Great work. Very professional."
"Great experience. Promises made...promises kept. Financing assistance was very helpful. Installers - perfect."
"We can't thank you enough for the complete turn-key install and paperwork filled on our behalf. It couldn't have gone smoother and our family spent Aug & Sept cool and comfortable and over $100 cheaper on our bill thanks to the insulation and AC. You all are great."
"We got taken advantage of from a different heating and cooling company. Your standards, employees, and service was completely professional.We will most definitely recommend your services."
"Thank you for making it easy!"
"Terry came and helped me assess all my options. He was professional, courteous, and knowledgeable. He answered all my questions and promptly provided me with estimates. Once I made my decisions, scheduling was convenient and Dave, Jeremy, and Michael (all friendly and professional) installed my HVAC system and tankless water heater in one day! I am extremely please and highly recommend Chapman to others."
"The whole Chapman team was helpful and professional from start to finish. Highly recommended!"
"Thad was very helpful with some situations that came up. Everyone did a great job and I would recommend Chapman to anyone that needs heating or cooling."
"My Great Pyrenees (180 lbs), Harlan, enjoyed helping your installers the best he could. Thanks for the nice job."
"Eric, Gerald, and Shaun were courteous and performed their jobs expertly. At no time during the installation process did I worry. Thumbs up to the entire crew. Thank you, Chapman."
"The guys were very nice, efficient. They were also respectful to each other, they seemed to work together really well. I was very thankful for the service."
"It was the most enjoyable install I have had to ever deal with. All of the crew was extremely professional and ever person I dealt with in this company was amazing. If you have to replace your HVAC, this is the company to have do it!"
"We were not home during installation, but we did not even know they had been there since everything had been cleaned up."
"Always on time, knowledgeable, and professional."
"HVAC unit is in the "cat room". We were particularly impressed with how, without prompting, the installers very carefully replaced all of the meshing we had tucked into all possible avenues of kitty egress into the surrounding storage room, after they'd to take it all down for the HVAC installation.Thank You!"
"Chapman was very quick to respond when our A/C went out in the middle of summer. Everyone was very pleasant to work with and would be very happy to work with them again."
"Very professional, each team member knew his job and performed it flawlessly. Very efficient."
"All three of the guys were friendly, courteous and did a great job."
"Everyone we had interaction with throughout the process were amazing. Tony was great to work with. He did a great job explaining the issue he found. Tony is one of the best salesmen I have worked with because he never pushed us to do anything he would not of done to his home. The installers were great as well. They answered any questions we had and went the extra mile to do the job right. The entire Chapman's team was amazing."
"Very professional! Very courteous!"
"I have never seen a crew work so well together! They were all very polite and courteous and answered my million questions respectfully throughout the process. All three were great guys!"
"I appreciate the prompt response to assess and replace our furnace."
"Fabulous Start 2 Finish."
"Very professional, very courteous and friendly. Wonderful employees & company. Mr. Pritchett was very helpful! Thank you!!"
"Dave, Micheal, and Eli were all very courteous and friendly. They all seemed very knowledgeable. Overall, it was a very pleasant experience!!"
"The auxiliary drain had a whistle, and even after I said I could live with it, they tried different things until they stopped it completely. You have very professional people working for your company. This is our second furnace and AC installed by Chapman's."
"Very prompt service!"
"When the installation was completed I asked the the space in the outside wall where piping came in be filled with insulation foam spray. This was done with no questions asked."
"All 3 guys did this install like it was for them personally. They cared about the finished look. I know the job was done correctly because of little things. Like using nitrous gas through the copper tubing as it was silver soldered. I believe most HVAC equipment is good - it is the expert installation that makes the difference. Thanks!"
"We are very satisfied with the service. We look forward to the years of good service."
"Was pleased with how fast they got the job done, the crew was good. They even laughed at my joke without rolling their eyes. I would recommend you folks in a heartbeat."
"We're warm and happy now."
"Thanks for an excellent installation of our HVAC system from planning to clean-up - all involved were totally professional!"
"A great job completed by a professional & reliable staff."
"You came to our rescue right on time! It was just about to turn cold and we needed heat. With a preschool here, it is important to keep them warm in the winter and you made a 1 day remove and replace job simple and pain free. Special Financing was a God send sure! We tell lots of folks about the great team at Chapman's that put our comfort first! Thanks so much!"
"Thanks for everything! Merry Christmas!"
"Nice job. Thx."
"The installers left my old furnace and air conditioner on our driveway (as requested) so I was able to donate to Habitat for Humanity. All staff were cooperative and informative."
"Great guys and great service."
"Chapman was prompt, courteous, and reliable. Job was completed within one business day. Gladly signed up for the Semi-Annual service based on this experience."
"We appreciate the knowledgeable and professional service of Chapman Heating & Air Conditioning. Everyone on staff is courteous and helpful, honest as well. Thank You!"
"Courteous, knowledgable, on time, and helpful - great staff."
"Thank you to everyone for the help - deciding on a system, loan process, energy audits, install and rebates! Was made very easy with your assistance."
"Always satisfied with our service with Chapman. All the people we have contact with are always helpful and courteous. Thank you all very much."
"Installers did an amazing job! Cleaned up very well and answered all my questions. Very Happy!"
"I was glad they were able to come install everything in one day and very glad they got me in the schedule so quickly."
"We've been Chapman customers for years (with a break when we moved out of Mid-Mo) Service Techs are always friendly & polite and explain their work clearly. I trust Chapman!"
"Arrived on time. Finished in a day. Cleaned up, and gave a good demo. 10/10, would recommend."
"Chapman were excellent! They were prompt, helpful, and informative."
"The more than cleaned up after themselves, they swept my garage! Felt the difference with the new furnace immediately!"
"The entire process was simple & seamless. The installers were very informative and answered all my questions. They kept me in the loop on all decisions. I appreciate that very much."
"Great team - Did a great job!"
"Our new gas furnace keeps the cold at bay in a very quiet and consistent manner. Can't wait to see the energy savings."
"Chapman staff responded quickly, courteous, and informative. Installers respected our privacy, and work was completed in one day! Thank you."
"Excellent service. The team was professional, efficient, and courteous. I will recommend Chapman Heating and Air Conditioning to others!"
"I sent an email to Terry expressing my appreciation for all phases of this install, from the estimate down to those awesome cookies."
"Excellent service as always!"
"Every single Chapman individual that worked on our home was so courteous, friendly and went above and beyond for us and Chapman - A great experience!"
"They were great, polite and fast despite a brutally cold day and snow on the ground."
"Always friendly and prompt! Thanks for doing a great job!"
"Thad, Tony, Eric, Gerald, and Cole were phenomenal in doing what they do! I cannot stress that enough. I will only do business with Chapman, great service, great employees, great experience, great company!"
"Thank you for everything! Thank you Tony, Jeremy, Micheal, & Steven for handling all the forms, questions, and installing everything during a very cold, polar vortex day."
"Exceptional customer service!"
"Our furnace went out on Saturday and Chapman responded immediately and we had a new furnace on Monday."
"I would highly recommend Chapman to anyone that needs a new system."
"Chapman gave us our second quote. We are extremely pleased to have chosen them, they explained everything in a way we could understand. They did not try to sell us on their highest priced equipment. They helped us find what made sense for our home and budget."
"We were very impressed and pleased with Chapman."
"Thank you very much!!"
"We are extremely happy with the prompt service we received after our carbon monoxide detector went off. Tony was out here within a couple of hours and Eric, Gerald, and Cole were here the very next morning to install the new furnace. All three were great! Thanks very much!"
"Friendly and informative. A professional well done job. Thanks!"
"Love this company."
"The work was done in a very timely fashion and the workers were very efficient and pleasant. They did a great job and clean up the premises."
"This team was exceptional. They were all courteous, professional, and very pleasant to work with. Their workmanship was very good. They also worked well together as a team."
"Everyone was great! Thank you!"
"The services from Chapman Heating and Cooling employees made getting equipment replaced smooth and far less stressful. I have nothing but praise for all of you!"
"We are very happy with our new air conditioner, when we're in the living room it's so much quieter, the old one was so loud you had to turn up the TV. Thank you for the cookies, they were yummy!"
"The system works fine. The technicians did a very professional job."
"Very helpful answering questions."
"This was my first experience with Chapman and I am very satisfied. The contact started with a maintenance call then quote and finally the installation. I was respected and my home was respected by this group of fine young men. I will recommend Chapman."
"All service men were very friendly and helpful and answered all questions."
"Installation crew was very good."
"Very good thank you!!"
"We greatly appreciate the time Eric took to explain to us, with clarity, the operation and maintenance of our new heating and cooling systems. The humidifier and thermostat, and the new water heater. The crew worked very efficiently!"
"Dave and the other installers were very courteous. They came in a timely manner and cleaned up when they were done. Thanks for a job well done."
"Eric and Adam were very polite and respectful while here. It's hard to come by these days! We appreciate the hard work and attentiveness to the job they provided. Thanks!"
"This was a very pleasant experience. The representative gave us all the information and let us make our own decisions."
"The installers were very professional in their attitude and helpful about explaining the installation. It was a pleasure having them in our home."
"Terry was very knowledgable and has a great personality. Dave was humorous while still being informative. Jeremy and Shaun were both respectful (i.e. polite, wore shoe coverings, etc.)."
"Everything about Chapman's installation of my new HVAC was exactly as advertised! The installation crew was exceptionally professional and among the most courteous and helpful service providers I have encountered."
"Thank you for your amazing customer service! Every person I spoke to and came to my house was kind and professional. I won't use anyone else!"
"Chapman's installers were friendly, courteous, and professional. They left everything clean and neat."
"Fantastic experience, thank you!"
"Their employees are always very polite, courteous, and friendly."
"The guys did a great job!"
"Everything from the sales call through the follow up went well. And the cookies were delivered to our mailbox. Thanks!"
"Thanks for the great furnace. Time will always be the judge of how great it is. The one your replace (a Lennox) was installed in 1968 (50 years)."
"Employees were very courteous, install took less time than I thought."
"Your guys were great! Excellent service! My son is already telling people online to call Chapman. Thanks for the cookies, nice surprise. Great to be warm again!"
"Very professional - The installers worked very hard all day to finish the job. We are very pleased with everyone at Chapman that we met, the whole experience was great! Love my new furnace, can't wait to try the air out."
"Dave & Shaun did a great job! Well satisfied."
"Very much appreciate Terry's help in determining replace furnace energy source!! We are very happy with replacement furnace installation and operation. Ellis' idea of "air gap drain" will prevent sewage back up from reaching furnace in the future."
"Great company. You have supported us for 14 years. Fantastic unit."
"Very courteous and professional staff from start to finish!"
"Everyone was great! Very courteous and respectful. I would recommend you to anyone looking to upgrade their HVAC. "
"You have outstanding employees and they did a fantastic job. Very courteous and considerate! Strongly recommend Chapman based on my experience!"
"The installation crew was excellent. I had complete confidence out system was being installed well."
"Wonderful! Showed up with a whole crew and replaced our whole system in one day. Very pleased!"
"I am always happy with Chapman!"
"It's obvious you have a team of professionals working at Chapman who care about doing the best job and doing it right the first time."
"Eric, Gerald, and Adam did a very professional and neat installation of our new furnace. It was the best work I've ever had done in this house. Many thanks to all at Chapman!"
"You have a great company, customer service is great you all are top notch in my book, and I would recommend your company to anyone with heater or ac problems. Keep up the good work!"
"Installers went out tor their way to answer questions. They were proactive in keeping us informed on their progress. Got the job done on time and cleaned up well when finished."
"You guys were great, as always!"
"Courteous, professional, efficient and effective crew. Communications with the office have been pleasant and productive."
"No doubt, prompt, courteous, efficient, professional service all around!"
"The entire Chapman team was extremely courteous and professional. Would highly recommend to anyone!!"
"Great team of guys. Great job done!"
"This is my 6th Chapman system in recent years for my rental properties. Very satisfied in the personnel and service and equipment!"
"It was a positive experience from the time I placed the initial call to the final install. They were fast, courteous, and very nice to work with and the equipment install was done in one day. They also did all of the paperwork for the rebates! Well except for me signing the forms :-)"
"One of the best crews we have ever used to install anything (if not the best)!"
"Great to deal with such professionals. Thank you!"
"Did excellent work in spite of the very cold outside temperatures. Very respectful of our house, both inside and outside and the garage. Very nice follow-up gift. Thank you!"
"Jeremy, Eli, and Gerald were very professional, courteous, and cheerful while they installed. They promptly answered all questions and explained the equipment. At the end, we were shown each component and they explained how to use it. They were a please to have at our home."
"It was a pleasure to have Eric and Gerald around for the day. Very professional, considerate, and courteous. I had a very good experience with everyone I dealt with at Chapman."
"I was very pleased with all of the work that was done. The clean-up job was particularly impressive."
"My work done on my furnace and AC was a 5. Courteousness was excellent; response to questions were satisfying. Job well done."
"I always appreciate how professional, knowledgable, and friendly the Chapman staff are. My husband was impressed and he is a tough nut."
"Very effective crew, nice having someone who does a great job."
"Our overall experience with Chapman Heating and AC has been excellent. All of our contacts with Chapman have been handled by competent, professional people. Thank you for your dedication to your daily work."
"The service in all respects was 100% satisfactory."
"Buying a furnace is expensive but you guys made it very easy for my family! Clean and fast install."
"I'm impressed with this company and the quality of the people that you hire."
"There are not enough superlatives to describe my satisfaction with competent and caring install, performed by Eric, Gerald, and Elijah. I must also include kudos Tony Rigdon and Terry Pritchett. From the moment Terry stepped into my home (after taking off his shoes and wearing booties) until Tony closed the door after the 2nd air test, I knew I was in competent hands. The entire team went beyond my already high expectations of Chapman's services! Thank you for making sure each of your team members live out your three secrets, "Take care of the customer!" Well done everyone!!"
"The response was prompt. We were provided with all relevant information regarding system options and financing. We appreciated the assistance with getting City financing set up. The system works great. All employees we dealt with were knowledgable, professional, and polite."
"Very satisfied with our experience with Chapman. The work was done very efficiently and technicians were very polite and professional."
"I was impressed with the floor coverings protecting my tile floors from damage. The installers were very polite, asked me if I had any questions, and responded appropriately. I am very satisfied with Chapman Heating and Cooling."
"A+++ installation - Dave, Ellis, and Shaun went above and beyond during the install. I can't say enough about their work and helpfulness. You should be very proud of Dave, Ellis, and Shaun. Excellent employees."
"Eric, Gerald, and Jeremy were extremely courteous and helpful. These guys know their craft. Installation was professional. Everything looks perfect. I'm super satisfied with these guys work. Thank you. Also thanks to Terry P. He was always available to answer questions at anytime."
"This is not the first time we have worked with Chapman. We have always been very satisfied."
"They noticed and fixed a leak I wasn't even aware of. They were above and beyond the call of duty. I would highly recommend them!"
"Replacing our furnace/air conditioner was completely painless. The installers were very professional and efficient."
"They arrived on time and finished on time, and despite working in a tight space they were very efficient."
"As always, Chapman employees are always courteous, friendly, and helpful."
"I couldn't have asked for a better experience. Thank you!"
"We appreciate your customer service."
"Very happy with the unit and installation."
"Great install crew. Courteous, professional, skilled."
"My father had recommended your company after having his HVAC replaced. I couldn't be happier with the service, and recommend you to friends."
"Chapman was extremely prompt and courteous in helping us with all of our HVAC needs. They made the whole experience quick and painless. Every Chapman employee we dealt with was very nice and friendly too!"
"This is our 2nd HVAC replacement (2 different homes) using your company. Your company and staff are top rate. Your company is the only one we use, trust, and recommend."
"Thanks for being professionals and handling the job and I'm well satisfied."
"Great experience all-around, from initial service call, to new unit estimate, to install of our new furnace."
"You did a great job from start to finish!"
"Thad was prompt, effective, thorough, courteous, and professional. I am happy we called Chapman."
"As I have mentioned, the guys were exceptional - professional but had a good time. Installation showed very good workmanship."
"The two employees came to my house the first day, Dan and Terry, made me feel very comfortable to talk to them and they really care for the customer."
"Ellis and Gerald were the best. They were quick to answer all my questions and very polite and friendly. They were very professional and fun. Explained every step of the process."
"Alan was fantastic - like the rest of the team. Thanks for the great service."
"So easy to work with and super helpful."
"Helpful, friendly, efficient!"
"Your team was on time, courteous during their work, and answered all of my questions. Thank you!"
"We were very pleased with each Chapman employee we encountered. Terry did an excellent job explaining all the available options to assist in making informed decisions."
"All Chapman representatives were very respectful and courteous. All of our concerns and questions were addressed. Ellis was very thorough in his explanation of the system's operation instructions."
"Awesome service!! This was our first time buying a furnace and air conditioner and we loved our service. Chapman did all the work in a fast and timely manner!"
"The installers of the unites were highly qualified and competent individuals. All exhibit courtesy and professionalism."
"Wow! Fast/efficient work. Friendly group of installers."
"Chapman Heating and Air Conditioning has been taking care of our home for many years and they will always be the first to call in time of need. Love their preventative maintenance program too!"
"They were great!"
"We were delighted to encounter a polite and courteous team, efficient in exploring our needs. The installation proceeded smoothly thanks to well-trained, conscientious, professional teamwork. A+!"
"Great job! Bring it on, winter!!"
"Thank you for your courteous service."
"Very good team. Explained what was happening and answered all questions."
"This was a great experience from start to finish. Excellent customer service. Thad was a great listener and made a great recommendation for our furnace and ac unit."
"Thank you so much for addressing the concerns we had. Everyone has made this an easy process. We appreciate it!"
"Amazing! Thank you!"
"Great installers, worked quickly and efficiently."
"Eric and Gerald did a great job. I felt very comfortable leaving them to do their work while I went back to work."
"They always do a great job!"
"Well done from initial contact to completion of installation!"
"Prompt service and installation even with high temps outside. Answered all my questions about financing. Will recommend and use in the future."
"Very good experience, all were professional."
"The prompt service and installation from the entire team was outstanding. The fact that you fast tracked us through since we were without air during the hottest week of the year shows dedication to your customers. Installation looks great also."
"All around awesome team effort! Excellent services from sales and Terry getting estimate promptly. Heidi making sure we had AC until new one could be installed (with hot temps). Installation was great and lots of follow up. All very much appreciated. You guys are always there when we need you, prompt & courteous. Thanks for looking out for us!"
"Cannot say enough good things about the entire process! From start to finish, everyone involved was awesome!"
"Chapman made the whole process easy!"
"Local business, transferrable warranty, polite employees. It doesn't get better than that."
"Also loved the cookies in the mail!"
"We have been Chapman customers for many years and they have always been polite and professional. They were careful in the installation of our new HVAC, made sure it was operating properly and cleaned up the area. We would highly recommend them."
"It was great that Chapman installed a temporary AC unit for us to use until our new AC could be installed."
"Extremely fast and outstanding service."
"I really appreciate all you guys did for us. The service people were amazing and the quality of work was great!"
"Helped/walked us through every step. Appreciate the service."
"Thad made a special trip back to the house when he heard the garage door wasn't opening to make sure it had nothing to do with the installation. I told him that wasn't necessary but he came anyway."
"I was referred to you and I am well satisfied with your company. I will give your company a good recommendation."
"Everything about the installation and service was absolutely perfect. Thank you!"
"Thad walked us through the entire process, making sure we understood and keeping us informed."
"We totally appreciated everyone's efficiency and promptness. Salesman was very thorough and knew were were doing the right and efficient thing!"
"Great work. Professional. They worked as a team and were courteous with one another."
"They did an excellent job installing the equipment, answering our questions, and explaining everything. Thanks!"
"Everyone has been terrific! Will recommend to others."
"The guys were very friendly and neat during the installation. They answered all our questions. We'll definitely tell our friends."
"Great job! Thanks!"
"Simply the best customer service! I was to thank everyone that assisted me in purchasing our Lennox system. The installation looks fabulous. You can tell the crew takes pride in their work."
"We will definitely use Chapman again. All your technicians were extremely professional and always prompt!"
"Work was done promptly and professionally!"
"Chapman was great! Handled every step from first quote to scheduling from City and gas rebates to installation and follow up with great service and professionalism."
"The whole process was really easy and the professionalism exercised by the crew was great. They had the customer in mind the whole time which is greatly appreciated."
"The installer was very courteous to my mother while I was out. They even gave her a Mother's Day mug! I was very pleased with all parts of your company."
"Very satisfied, clean install!"
"Always a pleasure to do business with you. Always helpful and friendly people!"
"Your repair techs, estimator, installers all responded in a timely and professional manner. Your keeping us comfortable during this hot season is appreciated! Thanks!"
"Everyone that I have met and worked with from Dan, Curt, Andrew, and Eric, are pleasant, glad to explain anything I did not know or understand. I have met Danny and Curt before when they have been out to the farm, and they are good to work with. Thad Derboven was not pushy or superior acting. I was able to ask what would you do and he explained what I had and what I probably needed. That was a big help. Thanks!"
"Appreciate them getting us scheduled quickly."
"All around great experience."
"Nice and friendly, great bunch of guys to work with. Great job!"
"Just what I expected; prompt, courteous, highly qualified - also a pleasure to have working on the home."
"Great service and love the new AC/furnace."
"I've been a customer of Chapman's since I moved to Columbia in 2001. This is my 3rd HVAC to purchase for 3 different locations. I have always found the office staff, the technicians, and installation crews to be courteous and professional."
"I really appreciate your honesty. I was offered the less expensive option of replacing only the coil with the knowledge that would be a temporary solution. I opted to go with a new unit and I couldn't be happier. Thank you!"
"We had a great experience from beginning to end. No pressure on our purchase and that was so knowledgable on every part of the process and product and on our duct work and how it works. We were thankful to work with him!"
"Your techs were helpful and friendly and went out of their way when I asked them to do something like letting me salvage parts from the old furnace."
"Thanks for being quick to respond, efficient, and affordable."
"Always professional, always courteous, always a pleasure to work with!"
"Yes, I thought the men were very prompt, thoughtful, courteous, and friendly. They were also informative and answered all my questions very well and throughly! And they were competent too! Thanks!"
"I want to thank you for a good job. Thad was very helpful with explaining everything about the new system. Workmen were all nice to work with and kept the worksite clean and neat. Also thank you for the cookies!"
"Really nice guys, enjoyed having them. Chapman's employees always professional."
"Thank you for a stress free experience. From our original contact, our new system was in less than 4 working days. Thank you."
"Always A+ dealing with Chapman Heating and Air Conditioning since occupying our home 24 years ago."
"We have been doing business with Chapman's for over 20 years. This is due to their great customer service and technical expertise."
"I was impressed with how quickly Chapman was able to dispose and replace out AC unit."
"They did an excellent job, very clean and professional."
"This was a great experience and I was very impressed with the whole process. My energy bills have decreased dramatically, saving over $100 in the first month alone!"
"Chapman employees are always very friendly and they do their best to make their visits to my house as pleasant as possible. They take the time to clean up and put booties on, which is appreciated. I've been a satisfied customer for years and wouldn't choose any other company."
"We cannot say enough great things about Chapman. They were so helpful, prompt, knowledgable and courteous. They responded quickly to all my questions and helped every step of the way. Chapman made us feel just as important as any other customer and I'm thrilled we chose them to do business with. We also enjoyed the fact that they are involved with the City Financing Program. We wouldn't have been able to afford out new system any other way. Thank you Chapman!"
"All of your employees were genuinely friendly and eager to make this experience a good one."
"As usual Chapman people are great!"
"This is my second time to use Chapman's at my properties. Both experiences were very good with professional staff handling the details. I recommend them!"
"Dave, Dylan, and Randy did a wonderful job installing the system - very professional guys!! And very courteous as well!"
"Everyone at Chapman's is extremely helpful. We have been members of the Comfort Club for years so it just made sense to have them install our new HVAC. They are extremely prompt, knowledgable, and courteous."
"Our entire experience with Chapman was pleasant and professional. We felt like our needs mattered. We felt like valued customers."
"A very good experience. Very polite and courteous. Would definitely recommend to others."
"I have always been very satisfied with Chapman's!"
"So friendly!!! Thanks so much! You guys did a great job."
"Very grateful for everyone who took the time to answer our questions and with the help to get financed through the city."
"The crew arrived on time, worked quickly and carefully, and explained everything they did clearly. They even found and corrected an exhaust error the original homebuilder made."
"We were exceptionally impressed with the entire experience and everyone from Chapman we encountered along the way. We felt that everyone was attentive to our needs and what would be in our best interests. That includes Thad (our salesperson) to Tony (who did the energy audit) to our installers (Ellis, Eric, and Kris). Our installers worked a long day and never failed to be pleasant and include me on decisions along the way. Kudos to all of them for their hard work!"
"The guys did a really good job. Thank you."
"Always nice working with the Chapman team - your employees are courteous and prompt. They work carefully and quickly and have great attitudes."
"From diagnostics to sales to installation, each Chapman team member was prompt, professional, and thorough. Thanks you!!!"
"From our first call to Chapman, everything was handled promptly and efficiently. Gerald and Eli answered all out questions (and there were many) to our satisfaction. They were friendly, helpful, efficient, and much to my surprise they left no mess behind. Space they worked in was left very clean."
"There were minor issues with the thermostat at the end of the installation. Ellis encouraged us to call him if we had any further problems, even though he was not on call. He also called the "on call" person to update them...exceptional effort!"
"From the very first phone call to the installation, every person we came in contact with was friendly, professional, and courteous. What a please to deal with this company!"
"I have been a customer of Chapman Heating since 2008. I have been extremely satisfied with their service. Every technician that has serviced my home has always been very courteous and provided exemplary service."
"They put down a rug over my carpet, very clean."
"The entire team was everything I expected and more. They all were focused on delivering the best service possible while ensuring the new install fit within the area I needed it to for the remodeling I am working on. I look forward to many satisfied years with the Chapman team."
"Everyone we met at Chapman was very knowledgeable, friendly, helpful, and courteous. Thank you for everything!"
"Chapman responded quickly when my old furnace died on a Friday morning in December. They lent me space heater, came out on a cold Sunday to explain new HVAC options and financing. The new furnace and AC were installed by excellent service professionals within 5 days."
"Great work. We'll always come back to Chapman."
"Installers were very courteous. Ellis gave a very good explanation of our system and how to use the control panel."
"The team worked professionally and quickly doing a great job! We were pleased with all phases from the Comfort Advisor, office staff, and installation crew. Highly recommended!"
"They did a great job and we are very satisfied."
"Excellent from beginning to end."
"Very pleasant experience. I am very pleased with the system."
"After no heat this winter I finally decided to call Chapman at my mom's recommendation. They were so courteous from the initial salesman Thad, to the installers. Quick, efficient, and friendly."
"Everyone involved from start to finish was very professional. Including Terry Pritchett, Ellis, Michael, & Kris. The workmanship was superior. The installers worked their butts off for us on the furnace installation. This furnace was installed under the house which made the installation more challenging. Using Chapman Heating and Air was the best decision made for our heating and cooling needs. That you so much, the furnace is GREAT!"
"Prompt and excellent service. Greatly appreciated."
"Chapman were great to work with. Very efficient, courteous, and did a great job."
"Very good and professional job you do. Please keep it up!"
"The entire experience from the bad news - furnace is dead! to the completed project was pleasant and efficiently accomplished. I have been a customer of Chapman since 1978. At that time my AC needed to be replaced. My brother in law from Chicago gave me the specs for replacing unit. He works in the field. I had 5 companies give me bids and Chapman was the only one that matched the specs my brother-in-law gave me. I was sold. Chapman has been my go to since then. I have owned 4 homes since then but Chapman is still the one."
"The installers were friendly and knowledgable. Very happy with the service and professionalism."
"The installers were wonderful! They did a fantastic job that looks great. I was very impressed with the work and how quickly they completed it. Terry and Tony were also great to work with. I've definitely recommended you! Thanks!"
"The staff were all very professional and helpful in our stressful situation. Your knowledge and expertise of new heating and cooling systems is just what we needed to upgrade our HVAC system in an emergency situation and all were helpful and went above and beyond to help us out. Thank you so much!!"
"Very professional and everyone was so nice. Thanks to all who working on getting it set up."
"Every person we have worked with at Chapman has been very friendly, totally professional, and highly competent. We couldn't be more pleased with the service we received and highly recommend Chapman. Thank you."
"It was very cold and they rearranged the schedule to fit in the install - very nice job."
"It gives a homeowner great confidence to know we are dealing with a highly reputable company like Chapman's."
"Team Chapman: Detail oriented, customer first, and they take pride in perfection. Thank you!"
"Everyone we dealt with throughout the process was helpful and up front. Great customer service!"
"Appreciated the face that Terry knew and understood the most updated Columbia codes and what it would take to meet them."
"I was concerned with how to integrate the existing wood furnace into the new unit. Alan and I worked together to get it wired in and it's working great."
"Terry was very courteous, knowledgable, and a pleasure to work with. All of the people we worked and spoke with at Chapman's was very professional."
"All interactions were positive, technicians were punctual and seemed to enjoy their job."
"Impressed at response time. Even offered us space heaters since furnace was not working."
"Thank you for your service and assistance with rebates."
"Prompt, quality work. Thank you!"
"Great job, thanks again!"
"Thank you for having all the necessary paperwork ready for us to make the rebate simple! Your team was great to work with and we will recommend you to friends and family. "
"Chapman made the install and rebate process as easy as possible!"
"Excellent service and installation. Very thorough in their explanation of operating new system. Cleaned area spotlessly after installation. Would highly recommend!"
"This was for a condo I rent out. Renters indicated that service was timely and effective."
"Thanks so much - it's a pleasure to work with your courteous and professional team."
"Everyone at Chapman took the problem-solving out of our HVAC install, so we didn't have to!"
"Great workmanship, knowledge, and courtesy. As always, a great experience with Chapmans!"
"Ellis, Michael, and Kris were very helpful. They took down a small fence that was in the way of the air conditioner unit and hauled it off for me. They went over and beyond their duty at my house."
"From sales to final installation this was a very pleasant experience, typical of our experiences with Chapman."
"I was quite happy, as I always am, with the work done by Chapman."
"Thad was a pleasure to work with. Helpful and well informed."
"I have dealt with Chapman's for many years. Their service has always been outstanding."
"Very professional. Explained everything and clearly. Very courteous and was careful not to make a mess! Cleaned up very thoroughly after."
"The whole process was smooth and the installation looks great. Dave and Randy were very responsive and knowledgable."
"Very good and professional (and helpful) team work!"
"The new system is great."
"All your people made us feel confident in their abilities. They put my father's (age 87) mind at ease while working at his home. We are grateful for all your help."
"Very prompt in getting here to install after initial consultation. Thanks so much!"
"Really appreciated the quick install of a loaner unit during the heat wave. Thanks for streamlining the paperwork with the City of Columbia. Energy auditor Tony was great to work with too!"
"From the initial contact with Terry, through the installment process with Dave, Dylan, and Randy, this could not have been a better experience! I am thrilled with my new mini split unit, and impressed with Chapman's professionalism. Thank you!"
"Thank you also for the assistance and organization with the rebate info and paperwork!"
"A pleasure to work with. Very responsive, kind, and respectful."
"We had an absolutely perfect experience! Dave, Gerald & Randy were all friendly, professional & extremely efficient. Love the install process and the new system!"
"Quick and flawless installation. We love our new system!"
"Installers were wonderful, respectful, and great personalities!"
"The entire process was easy and the guys were very helpful. Thank you!"
"They were very helpful. The salesman was not pushy. System works as stated!"
"We appreciate everyone being respectful and professional. From beginning to end, you made the process easy for out family."
"All three technicians were friendly, courteous, were happy to explain what they were doing and answered any questions I asked very clearly, patiently, and kindly. Many thanks!"
"Very glad to have great, stable company I can call on for help when needed. Thanks to all above and everyone who came and helped with this!"
"All employees we dealt with were very polite and pleasant. The installers were prompt and friendly as well as professional. We highly recommend Chapman Heating and Cooling!"
"Thank you for preparing all the rebate paperwork!I appreciate the collaboration between your company and the City of Columbia for low rate loan. The process required more time and paperwork than I had expected, but I am overall satisfied! Thanks!"
"Installers were great. The entire team was great. These guys (Dace, Gerald, Randy) were courteous. They were funny. They answered all my questions. Tony was great (Chapman Energy Audit) and Terry was great. Staff I spoke with on the phone were always helpful. Everyone walked me through the process. Great system, so quiet and efficient. And thank you to everyone for preparing all the rebate paperwork, it too all the stress away."
"Everyone was great from start to finish. We have used Chapman Heating & Cooling for over 11 years."
"Your men were very knowledgable and very nice. They were also very clean. Thank you!"
"Very professional, courteous, and extremely knowledgable crew. They've got this HVAC stuff down, but couldn't believe the great retaining wall built around current AC pad - it looks better than it did before!"
"From the bidding process through the installation and final paperwork, the staff at Chapman Heating and Air Conditioning was professional and exceptional. We highly recommend them."
"The crew members are nice and have done a good job. The energy audit and insulation person (Tony) has done a very good job too. He is nice and knowledgable."
"Eric & Cole showed up on time and did the install in just a few hours. They cleaned the site and took all of the old materials away. Very neat."
"The installers were knowledgable in their jobs, professional, and very courteous. They got the job done in a timely manner. We appreciate the overall service we received. "
"Ellis, Michael, & Corey were easy to work with, very polite & worked with us for the best solution for our needs - overall, they were great!"
"The crew was great! Very nice, very quick, and did a wonderful job. Spent extra time make sure installation was perfect!"
"This was an unusual and challenging install, but from start to finish the whole project was handled with professionalism. Thanks!"
"The entire process from my initial call to the installation was seamless."
"Everything about our install, service, and paperwork was seamless and informative. "
"I would recommend Chapman's for sure. Everybody I have dealt with has been extremely helpful, professional, and courteous."
"Your company and employees are always so courteous and friendly."
"The entire experience was easy and has made a difference in our home."
"From the initial sale to the installation it was very professional. Eric and Kris were great!"
"The guys were very professional and helpful. Great job!"
"It is working well."
"Installation was great and timely."
"They arrived at the appointed time, started work, and explained everything. Some ducting had to be change from my previous furnace and I was given options. There wasn't a scrap of anything left when they were finished. They even cut a landscape stone to fit the larger AC unit."
"I have never had such a courteous, friendly, positive, upbeat, kind, and happy people at my home! Everyone was exceptional. Installation day was almost 100 degrees and I can only imagine how hot it was in the attic. They powered thru and kept on smiling!"
"As always, every member of the Chapman team was a joy to work with. There will never be another company that we will work with for our heating and cooling needs."
"We have been very pleased so far with our new unit. The staff at Chapman have always been very courteous and helpful."
"Thorough in explaining how to use new system and how it works."
"Everyone at Chapman was great! Easy to work with and answered any question I had."
"I highly recommend Chapman to everyone. Very prompt service and all employees are courteous and do exceptional work."
"Completed in most timely fashion! Thank you!"
"Everybody from the first visit to the last visit provided great service."
"Everyone was patient, answering all my questions with expert knowledge. I appreciated the extra steps they took to ensure my system was properly installed (such as securing drain lines to floor and replacing cracked PVC pipe)."
"Chapman continues to grow brand awarness via your great staff!!"
"Excellent and professional work. So glad we went with Chapman for your new system!"
"Great service, thanks!"
"They were great. Very careful, very knowledgeable. Did a great job!"
"Thanks for all your expert advice and service in replacing/upgrading our furnace and AC system. I am anxious to see it working when my zoning is complete. Also your installation crew was outstanding! They were very knowledgable, professional, and courteous. Thanks again!"
"Fantastic! Dave, Gerald and Dylan, please know that we truly cannot thank you enough for your service. Gerald was able to meet with me in the morning before I had to be at work which I appreciated very much. Gerald went over all the details for the day and was helpful by answering all of my questions. In the afternoon after getting home from work, Dave took time after his long day to explain and answer questions about the new heating and air conditioning system as well as the new water heater. I felt comfortable at work knowling that the installation was being done by kind and trustworthy professionals. Again that you so much!"
"I wish your survey went up to 10 instead of just 5! Your staff was professional in every way! They were competent, kind, positive and took the time to answer all our questions in a considerate and helpful manner. They were very good about covering our steps and floor with cloth runners which really made for an excellent clean up. They were excellent communicators and with a smile! Thank you to everyone!!"
"Dave and Gerald were super. They worked fast and efficiently. They went beyond the call of duty and rescued my hand mower from the rocks in the back of our house. We would have the team to do work anytime."
"Very impressed, every member of your team was very professional and knowledgable. Everyone treated our home as if it was their own. You can tell they were proud of their job."
"Everyone was so nice! I especially appreciated the pad and landscaping for the AC unit. It was really helpful to have a demostration of how to operate the thermostat. With the back and forth weather patterns we've been having, I've really enjoyed the option of programming both systems simultaneously!"
"The whole crew was very professional and easy to talk to. All of my questions were answered to my satisfaction and all of their work was top notch."
"Everyone has been great. The replacement process went very smoothly and the new HVAC is excellent."
"We were extremely satisfied with Ellis and his crew. They all did a top notch job and a beautiful clean up inside as well as outside. We are really enjoying our new Chapman system."
"This has been the third heating and air conditioning unit I have had installed by Chapman since I moved to Columbia. I wouldn't call anyone else. They're the best!"
"Great customer service, professional, prompt, enjoyed having them here. Really great decision to choose Chapmans! Terry was very good to work with during the sale process too."
"Great to work with. Very polite and understanding."
"Very satisfied with both units - the furnance and the air conditioning. Thanks for a great job."
"Great job! Greatly appreciate organization of paperwork and rebate apps."
"Excellent job! Extremely knowledgable and fast!!"
"All of your techs have always been very courteous and professional."
"We were absolutely thrilled with the level of customer service that Chapman provided. enjoyed working with them from start to install."
"Very prompt and courteous service with 2 other service companies simultaneously working."
"I want to thank you an everyone that was involved. Terry and the installers were very nice and helpful."
"Your crew was prompt, courteous, and extremely helpful. They explained our new furnace and thermostat and answered our questions completely. Thanks - the new furnace is great."
"You took care of everything, even the rebate forms - Thank you!"