Customer Service Comes From Within
Whenever you come into contact with someone at Chapman, you can be sure that customer service is at the top of his or her mind. We focus those efforts on customer service from the top-down in our business.
Our owners are on-site full time as a resource for our customers and employees. It’s so important for the owners at Chapman to be involved in the day to day at Chapman, they meet with the managers of each department, and the whole departments themselves, weekly! Training tips, taking questions, and checking in is the first step to great customer service.
The Chapman managers also meet with their teams daily. Shana and Heidi, our Service and Install Coordinators, respectively, see each member of their teams in the morning before they go out for the day. They are also in contact with the technicians throughout the day.
As a resource for our customers, we have an amazing office and on-site team. All of our technicians are knowledgeable in their professions and have been trained the Chapman way: Take Care of the Customer!
Our office staff is also proficient at scheduling, ordering parts, organizing installations, and getting your questions answered because they have also been trained the Chapman way: Take Care of the Customer!
It’s our honor to serve you in any capacity and we take pride in the work that we do! Call Chapman today for comfort with excellence!