60 Reasons to Choose Chapman

Service, Maintenance, Installation, Fun!, Company History, Energy Savings,

Over the last few weeks, we have been reflecting on the top 60 reasons to choose Chapman. This has all been in honor of our 60th anniversary! Here’s the completely list:

  1. Chapman has been in business for 60 YEARS, so you know the quality of service you can expect.
  2. We can help you take advantage of many different rebates and incentives.
  3. Flexible system packaging, including accessories, can fit a variety of budgets!
  4. A highly efficient Lennox furnace and AC can reduce your energy bills.
  5. You’ll be warm and comfy no matter what Old Man Winter throws our way.
  6. It a Lennox System so you know it’s good.
  7. This is backed by all of Chapman’s regular guarantees.
  8. Our expert Comfort Advisors will ensure that your new system fits perfectly with your home and family comfort needs.
  9. You’ll be worry-free, knowing that all of our proposals are complete. No surprise pricing, ever.
  10.  After 60 years in business, you can count on Chapman to be here for you for many years to come!
  11.  Locally owned and operated office means we understand the needs of our community.
  12.  Up-to-date technology for scheduling appointments allows us to stay organized.
  13.  We maintain our own website and social media, so the information is accurate.
  14.  The owners work in the office along side the other office team members.
  15.  Chapman offers benefits and incentives to all team members.
  16.  The office makes reminder calls about appointments and calls when techs are headed your way.
  17.  We are involved community organizations, charities, and we work hand-in-hand with other local businesses.
  18.  The office team meets weekly to keep communication open between departments.
  19.  Training is available to all team members for personal and professional growth.
  20.  All office team members have been on staff for over four years and have become familiar with many Chapman customers.
  21.  100% Satisfaction Guarantee is the cornerstone of our customer service. If you’re not satisfied then neither are we!
  22.  Local office support means technicians have access to computerized customer history, to help you more efficiently.
  23.  Fully-uniformed technicians show up at your home, so you never question who is at your door.
  24.  We stock all Chapman vans with the most frequently needed parts so we can fix repairs on the spot! In the event you need something we don’t have though:
  25.  After 60 years we have developed great relationships with vendors and manufacturers for better pricing and availability of parts that need ordered.
  26.  Chapman technicians are familiar with a variety of system brands so are able to repair your system, too!
  27.  Our Chapman Family Guarantee is one of our most unique benefits. Learn all about it here.
  28.  We quote the technicians arrival in a 2-hour scheduling window, and we always call when they are headed your way. This way you don’t have to wait around all day for your repair.
  29.  Excellent means of office and field communication mean that no time is wasted between repairs.
  30.  Nearly half of the company has been at Chapman for over 10 years! This impressive statistic just shows you how dedicated our team is.
  31.  Our technicians will perform 2 yearly checks, spaced 6 months apart. You will even receive reminder postcards and phone calls for our office team when it’s time for your appointment.
  32.  All Chapman Family Comfort Club members receive priority status, meaning we not only are we give you added discounts on any repairs that you may need.
  33.  Emergency Service charges are never applied to our maintenance members. 24/7 service is available to you at 8/5 rates.
  34.  Since we are cleaning your systems regularly, you will experience the lower operating costs of an efficient system.
  35.  Fewer repairs significantly lower the potential of needing to replace your system, our technicians are able to prevent bigger, more costly repairs down the road.
  36.  In the event of a repair needed, we will quote the flat-rate price before doing it. No surprises, ever.
  37.  Our expansive service area means that you can bring your agreement with you, even if you move.
  38.  Two convenient payment options make it easy for you to pay annually or monthly, however your budget works best.
  39.  Our technicians continue training throughout the year and throughout their careers, so they can constantly be better for you.
  40.  All Chapman technicians go through an extensive hiring process, including background checks and drug testing, so we can guarantee the best technicians are coming to your home.
  41.  For starters the visit is free! The visit for them to come to your home and give you a proposal is complementary, regardless of whether you replace or not.
  42.  Both Comfort Advisors have been with Chapman for over 12 years. This experience has given them ample time to become familiar with our vendors and procedures.
  43.  They have access to manufacturer and utility rebates and incentives that you might not be able to find on your own. This saves you time and money.
  44.  Chapman offers different options of manufactures for your installation. This multi-brand opportunity ensures that you get the best system for you home.
  45.  We are a preferred vendor through the City of Columbia for Home Performance Testing. This process can help you reduce your carbon footprint and be eligible for even more rebates.
  46.  The Comfort Advisors offer flexible scheduling and are also available on nights and weekends. When you schedule for them to come out we give you an exact time, instead of a time frame.
  47.  We understand that need and budget dictate your choice of comfort system, so we offer multiple options in your proposal.
  48.  Our ductwork is made onsite at our office. This is a benefit to you because we are able to send the measurements directly to our shop foreman and it can be made same day!
  49.  Chapman also offers an insulation service. This can be added to your installation and increase the efficiency of your home!
  50.  The Chapman Comfort Advisor that comes to give you your proposal is the person that will be with you through the entire process, and even afterward when you questions!
  51.  3rd generation not only means we’ve been in business for a long time, it also means that our owners have the investment of time in the industry
  52.  The third, second, and first generation have all operated under the same guiding principles: Take care of the customer. Take care of the customer. Take care of the customer.
  53.  All of our team members are made to feel a part of the family!
  54.  Whether it’s potlucks, surprise prizes, or Nerf battles the Chapman owners always make sure we’re having fun.
  55.  Integrity, honesty, and kindness are not just words at Chapman, they truly are how everyone is treated here.
  56.  All of the Chapman owners (present and past) promote teamwork through their communication with the team.
  57.  Professionalism is something the Chapman owners hold themselves to, and lead by example.
  58.  The owners work in the business, alongside the rest of the team, so they know what’s happening day-to-day and are there to lend support.
  59.  They seek out and support training opportunities for themselves and the rest of the team, ensuring that we are
  60.  Innovative! Staying ahead on all the latest industry trends and technologies.

Phew! So there you have it. 60 years has given us so many reasons to be proud of what we do. If you are looking for maintenance, service, or installation of a new comfort system, give us a call!

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