Customer Service Through Communication
A lot of companies focus on the words “customer service,” but what does that really mean? At Chapman we challenged ourselves to think through the ways we provide share worthy customer service. Something interesting that came up was our internal effort that ensures our external efforts are successful. Something we are constantly working on at Chapman is improving how we communicate with each other.
Two of our owner are full time members of the Chapman team, and we have one part time owner that is in the building too. It’s so important for the owners at Chapman to be involved in the day-to-day work. They meet with the managers of each department, and the whole departments themselves, weekly! Training tips, taking questions, and checking in is the first step to great customer service.
The Chapman managers also meet with their teams daily. Shana and Heidi, our Service and Install Coordinators, check in with each member of their teams before they are dispatched for the day. They are also maintaining contact with the technicians throughout the day to make sure they are running efficiently and haven’t come across anything that requires further attention.
As a resource for our customers, we have an amazing office and on-site team. All of our technicians are knowledgeable in their professions and have been trained the Chapman way: Take Care of the Customer!
Our office staff is also proficient at scheduling, ordering parts, organizing installations, and getting your questions answered because they have also been trained the Chapman way: Take Care of the Customer!
It’s our honor to serve you in any capacity and we take pride in the customer service that we do! Call Chapman today for comfort with excellence!