WOW! You have a brand new, state of the art, super duper Comfort System. First of all, congratulations. Second of all, here’s a big stack of paperwork….

Just kidding!

Once the installation of your new comfort system is complete, the work is not totally over. Heidi Dupin, our Installation Coordinator, will take the payment for the system and begin processing a host of paperwork in order to get you registered for warranties and applied for potential rebates. Both of our Comfort Advisors will let you know what your new system qualifies for before the install is even started, so you know what to expect at the end. The packet that you receive in the mail after completing payment includes the following paperwork:

  • The first page is a letter that lays out the instructions for the rest of the paperwork provided as well as a maintenance reminder. We recommend continued maintenance on new systems to ensure that warranties will be met, but that’s a topic for a different day.
  • If you are applicable for the City of Columbia rebated, there will be a copy of that paperwork included.  A closed permit and paid invoice are attached for your convenience. 
  • The Ameren Rebate (if applicable) will come next. Heidi also includes a paid invoice that is attached. The Ameren rebate requires that you attach a recent copy of an Ameren bill so you will also find a reminder about that. 
  • Finally, your personal paperwork including a typed-up version of your warranty with all model & serial numbers with warranty length and start date for parts and labor is included. We take care of registering the manufacturer warranties for you! The packet also contains a copy of all paid invoices.

Heidi has simplified this process for you by securing all of the relevant paperwork together, and even providing outlined instructions. Of course, if you have any questions at all we recommend getting ahold of Heidi or your Comfort Advisor, and they will be more than willing to help you out.